About Us  Staff  Internet Services  Computer Training  Subscriber's Page  FAQ  Download   Guestbook  News
   

 

Frequently Asked Questions

How do I change my password?

Where can I check my detailed logtime?

Why am I getting a message "the computer you are dialing is not answering...." everytime I try to connect?

Who am I going to call when I need technical assistance?

What are the Internet settings in LasalTech? 

When I dial to Lasaltech, the phone just keeps on ringing!

I always get disconnected, why?

How do I configure Eudora?

How do I configure Netscape?

How do I configure MIRC?

How to add another Eudora mailbox?

In case I need technical assistance, where can I call?

What are the dial-up numbers?

What are the dial-up numbers of other Moscom  POPs?

How do I change my password?

Using Telnet,
a. Dial to Lasaltech 
b. Using Windows 95 or higher, click start, click run,
c. Type: telnet mozcom.com, then click OK 
d. Type your login name and password. 
e. At the moscom prompt, type passwd.  It will ask for your old password. Enter the old password. 
f.  Now, type the new password. The program will do this twice. 
g. You will see a message "password had been changed" then type exit. 
  
Please note that your new password must have at least  6 characters and/or a combination of 
numeric, alphabetic and special characters like &, $, %.  

Go to http://www.mozcom.com/faq/telnet2.html for a detailed instruction.

Back To Top Back to top

Where can I check my detailed logtime?

Go to http://www.mozcom.com/user/lobtime.asp.  Just enter your username and password, check the month you wish to check and click the submit button. 

You can also check your logtime (not the detailed) by using the Telnet Program. Here's how:

a. Dial to Lasaltech. 
b. Click start, run (Assuming you are using windows 95 or higher.) 
c. Type: "telnet mozcom.com" and click OK. 
d. Type your login name and password. 
e. Once you are in, type logtime. 
f. If finished, type exit. 

 

Or go to http://www.mozcom.com/faq/telnet2.html for more info.

Back To Top Back to top

Why am I getting a message "the computer you are dialing is not answering...." everytime I try to connect?

There are many possibilities.  Check the following:

  • Does your  telephone line has a dial tone before you click connect?
  • Is your modem connected to the telephone jack?
  • Is your modem turned on?
  • Did you type the correct password?

If the answer is Yes, you should be able to connect.  Try again and call our tech support staff fi the problem persists.Back To Top Back to top

Who am I going to call when i need some technical assistance?

You may call any of  our technical staff at 7079672 or 4350836 (24 hours).  Look for either Batman, Mike, Dino, Arvin or whoever is on duty.Back To Top Back to top  

 

What are the Internet settings/configurations in Lasaltech?

Primary DNS  :  206.151.138.82 

Secondary DNS :  202.47.132.1 

LasalTech SMTP :  mail.lasaltech.com 

Mozcom SMTP :  mail.mozcom.com 
  
HTTP Proxy  :  proxy.lasaltech.com    port : 3128 or 2020

Back To Top Back to top

When I dial to Lasaltech, the phone just keeps on ringing?

Something is wrong with the telephone line u are dialing, try another number of call our tech support staff at 7099672 or 4350836.Back To Top Back to top

I always get disconnected, why?

Answer: 
Most probably, its the dirty line. Lower the speed of your modem and dial again.  If the problem persists, call our tech support.

Here are some sites that explains this problem:  http://www.arach.net.au/support/connect.htm http://www.kca.net/tech/disconnect.html 

Back To Top Back to top

How  do I configure Eudora? 

If  your e-mail address is [email protected], and your name is John Doe. 

a. Click on tools, options/special settings. 
b. Click on getting started. In the pop account,  type [email protected] In the real name,  John Doe. 
c. Click on hosts. In the smtp, type mail.mozcom.com. 
e. Click OK, That's it. Your Eudora is now configured. 

If  your e-mail address is [email protected], and your name is John Doe. 

a. Click on tools, options/special settings. 
b. Click on getting started. In the pop account,  type [email protected] In the real name,  John Doe. 
c. Click on hosts. In the smtp, type mail.lasaltech.com. 
e. Click OK, That's it. Your Eudora is now configured.Back To Top Back to top 

How do I configure Netscape? 

a. Click options, general preference, appearance, browsers start with. Type http://www.yahoo.com/ or http://www.google.com/.

b. Click on image, substitute colors, OK. 
c. Click options, network preferences, proxies, manual proxy configuration, view. 
d. On the http port, type proxy.lasaltech.com.  On the port, type 3128. 
e. Click OK, OK. Your  Netscape is now configured.Back To Top Back to top 

How do I configure MIRC?

a. Click on file, setup. 
b. In the real name, type your full name.  Or a bogus one if you prefer to be anonymous. 
c. In the e-mail address, type your e-mail address. Or a bogus one if you prefer to be anonymous. 
d. In the nickname, type your nick, example, poi2, anarcho, flamehead etc. 
e. In the alternative, type your alternative nick. This will be used if someone has your nick already in the IRC. 
f. Click OK. Your MIRC is now configured.Back To Top Back to top 

How to add another Eudora mailbox?

a. This assumes that you have another eudora in your computer. 
b. Double click my computer, Double click Drive c: (your harddisk). 
c. Click on the folder  "eudora" Press Ctrl-C (What it means is press the ctrl key, and while pressing it press the c key.) 
d. Press ctrl-v, press the F5 key. 
e. Find the folder "copy of eudora".  Rename the folder to say, "pauls folder".  How do you rename? Click on the folder, wait for 2 seconds, click on the name underneath. 
f. Double click that folder and drag the icon eudora to your desktop. 
g. When you double click on the new eudora icon, your configurations would still be the same, just change it. 

Back To Top Back to top

What are the dial-up numbers?

 

PLDT:
435-2401 (30 autotrunking lines)
433-6280 (16 autotrunking lines)
435-4117 to 21, 435-4123 to 26,   (9 invidual lines)

4347201, 03, 04 (3 individual lines)

ISLACOM:
7070700 (16 Auto trunk dial-up nos.) 

7098400 (16 Auto trunk dial-up nos.)

7071508 and 7072207 (2 individual lines)

7099394 to 99 (6 individual lines)
Back To Top Back to top

 

In case I need  technical assistance, where can I call? 

During office hours, you can call the following numbers: 
433-3520, 4347542, 4350836, 7099672

After office hours, call 7099672 or 4350836 

If you can't contact us on the phone, page our technical  support staff at: 
Easy Call :  433-1521 - 24      Pager # 331458   

or text us at cell # 0917-9297757, 0917-4756882

Note :  We have a 24 hour tech support.  Always leave your name and phone no. when you page so that we can call you back right away.Back To Top Back to top 

We suggest that you print this and post it near your computer.

If you have any questions, e-mail the webmaster.

If you have questions about your billing, email the billing department.

 

 

Back to Home

About Us  Staff   Internet Services   Computer Training   Subscriber's Page   FAQ   Download   Guestbook   News