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Frequently Asked
Questions
How
do I change my password?
Where can I check my detailed
logtime?
Why am I getting a message "the computer
you are dialing is not answering...." everytime I try to
connect?
Who
am I going to call when I need technical assistance?
What are the Internet settings in
LasalTech?
When I dial to
Lasaltech, the phone just keeps on
ringing!
I
always get disconnected, why?
How
do I configure Eudora?
How do I
configure Netscape?
How do I
configure MIRC?
How
to add another Eudora mailbox?
In case
I need technical assistance, where can I call?
What are
the dial-up numbers?
What are
the dial-up numbers of other Moscom POPs?
How do I change my password?
Using Telnet,
a. Dial to Lasaltech
b. Using
Windows 95 or higher, click start, click run,
c. Type: telnet mozcom.com, then click
OK
d. Type your login name and
password.
e. At the moscom prompt,
type passwd. It will ask for your old password. Enter the old
password.
f. Now, type the new
password. The program will do this twice.
g. You will see a message "password had been changed" then type
exit.
Please note that your new password must have at least
6 characters and/or a combination of
numeric, alphabetic and special characters like &, $, %.
Go to http://www.mozcom.com/faq/telnet2.html
for a detailed instruction.
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Go to http://www.mozcom.com/user/lobtime.asp.
Just enter your username and password, check the month you wish to check and
click the submit button.
You can also check your logtime (not the detailed)
by using the Telnet Program. Here's how:
a. Dial to Lasaltech.
b. Click start, run (Assuming
you are using windows 95 or higher.)
c. Type: "telnet mozcom.com" and
click OK.
d. Type your login name and password.
e. Once you
are in, type logtime.
f. If finished, type exit.
Or go to http://www.mozcom.com/faq/telnet2.html
for more info.
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There are many possibilities. Check the
following:
- Does your telephone line has a dial tone
before you click connect?
- Is your modem connected to the telephone
jack?
- Is your modem turned on?
- Did you type the correct password?
If the answer is Yes, you should be able to
connect. Try again and call our tech support staff fi the problem
persists.
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You may call any of our technical staff at
7079672 or 4350836 (24 hours). Look for either Batman, Mike, Dino, Arvin
or whoever is on duty.
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Primary DNS :
206.151.138.82
Secondary DNS :
202.47.132.1
LasalTech SMTP :
mail.lasaltech.com
Mozcom SMTP :
mail.mozcom.com
HTTP Proxy
: proxy.lasaltech.com port : 3128 or 2020
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Something is wrong with the telephone line u are
dialing, try another number of call our tech support staff at 7099672 or
4350836.
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Answer:
Most probably, its the dirty line. Lower the speed of your modem and
dial again. If the problem persists, call our tech support.
Here are some sites that explains this
problem: http://www.arach.net.au/support/connect.htm
http://www.kca.net/tech/disconnect.html
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How do I configure
Eudora?
If your e-mail address is [email protected],
and your name is John Doe.
a. Click on tools, options/special
settings.
b. Click on getting
started. In the pop account, type [email protected] In the real name,
John Doe.
c. Click on hosts. In the
smtp, type mail.mozcom.com.
e. Click
OK, That's it. Your Eudora is now configured.
If your e-mail address is
[email protected], and your name is John Doe.
a. Click on tools, options/special
settings.
b. Click on getting
started. In the pop account, type [email protected] In the real
name, John Doe.
c. Click on
hosts. In the smtp, type mail.lasaltech.com.
e. Click OK, That's it. Your Eudora is now configured.
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How do I configure
Netscape?
a. Click options, general preference, appearance, browsers
start with. Type http://www.yahoo.com/ or
http://www.google.com/.
b. Click on image, substitute colors,
OK.
c. Click options, network
preferences, proxies, manual proxy configuration, view.
d. On the http port, type proxy.lasaltech.com. On the
port, type 3128.
e. Click OK, OK.
Your Netscape is now configured.
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How
do I configure MIRC?
a. Click on file, setup.
b. In the real name, type your full name. Or a bogus
one if you prefer to be anonymous.
c.
In the e-mail address, type your e-mail address. Or a bogus one if you prefer to
be anonymous.
d. In the nickname,
type your nick, example, poi2, anarcho, flamehead etc.
e. In the alternative, type your alternative nick. This
will be used if someone has your nick already in the IRC.
f. Click OK. Your MIRC is now configured.
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How to add
another Eudora mailbox?
a. This assumes that you have another eudora in
your computer.
b. Double click my
computer, Double click Drive c: (your harddisk).
c. Click on the folder "eudora" Press Ctrl-C (What it
means is press the ctrl key, and while pressing it press the c
key.)
d. Press ctrl-v, press the F5
key.
e. Find the folder "copy of
eudora". Rename the folder to say, "pauls folder". How do you
rename? Click on the folder, wait for 2 seconds, click on the name
underneath.
f. Double click that
folder and drag the icon eudora to your desktop.
g. When you double click on the new eudora icon, your
configurations would still be the same, just change it.
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What are the dial-up
numbers?
PLDT:
435-2401 (30
autotrunking lines)
433-6280 (16
autotrunking lines)
435-4117 to 21,
435-4123 to 26, (9 invidual lines)
4347201, 03, 04 (3 individual lines)
ISLACOM:
7070700 (16
Auto trunk dial-up nos.)
7098400 (16 Auto trunk dial-up nos.)
7071508 and 7072207 (2 individual lines)
7099394 to 99 (6 individual lines)
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In case I need
technical assistance, where can I call?
During office hours, you can call the following
numbers:
433-3520, 4347542, 4350836,
7099672
After office hours, call 7099672 or
4350836
If you can't contact us on the phone, page our
technical support staff at:
Easy Call : 433-1521 - 24 Pager #
331458
or text us at cell # 0917-9297757,
0917-4756882
Note : We have a 24 hour tech support.
Always leave your name and phone no. when you page so that we can call you back right away.
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We suggest that you print this and post it near
your computer.
If you have any questions, e-mail the webmaster.
If you have questions about your billing, email the
billing department.
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